'Queueing Export' Export Step Takes a Long Time

Problem

When exporting, the 'Queueing Export' step hangs for a long time:

Explanation

Your export is queued because more than 4 exports are being executed at the same time. By default, Scroll Word Exporter only performs 4 exports at the same time. Scroll Word Exporter uses a separate pool of worker threads that handle export requests and by default, the pool contains 4 threads. This means that there is a maximum of 4 parallel exports.

Solution

You can change the configuration in your Confluence instance to define how many exports can be performed at the same time. To do this, please read our related guide here.

Please note, increasing the number of parallel exports can have a negative impact on your overall Confluence performance. There's no rule of thumb for the ideal number of threads. Please always test the performance of your Confluence system after any change in the number of threads. The CPU time is limited and the more export threads you configure the less CPU time is available for other threads, for example the web worker threads that handle the Confluence web requests when opening a page.