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Failed Publishing Content Source Logo

Symptom

Your site shows no or broken images where your space or document logo should show (in the portal page tiles and/or header logo).

The preview report will show the error “Failed Publishing Content Source Logo”.

Explanation

Scroll Viewport is unable to fetch the space logo that is stored in Confluence.

Your Confluence IP allowlist (if you have enabled this feature) might be keeping Viewport from downloading the logo (via API).

Resolution

Your Confluence IP allowlist needs to be disabled every time you update your site. 

Please note that we can’t provide a reliable address range to add to your allowlist.

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.