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Scroll Versions Disabled in Confluence's App Manager

Symptoms

Scroll Versions and Scroll Platform are disabled in Confluence's app manager and cannot be enabled.

Possible Cause

To support Confluence 8, several of our Scroll apps share dependencies within the bundled app, Scroll Runtime. These dependencies were first introduced in Scroll Runtime 3.0.0.

Using one or more Confluence 8 compatible app versions or having Scroll Runtime 3.0.0 or a later version installed may result in the automatic disabling of other Scroll apps that are on older versions.

List of app versions sharing these dependencies:

  • Scroll Viewport v2.21.0

  • Scroll Versions v4.4.0

  • Scroll Translations v4.4.0

  • Scroll PDF Exporter v5.9.0

  • Scroll Word Exporter v5.9.0

  • Scroll CHM Exporter v3.10.0

  • Scroll DocBook Exporter v3.10.0

  • Scroll EclipseHelp Exporter v3.10.0

  • Scroll EPUB Exporter v3.10.0

  • Scroll HTML Exporter v3.10.0

 For more information, see Scroll Versions' release notes: Scroll Versions 4.4.0

Resolution

Depending on the cause you have defined, you'll need to upgrade Scroll Versions or Scroll Runtime.

If you are on Server and your maintenance license for Scroll Versions has expired, this will prevent you from updating the app. For guidance on how to continue reach out to our support: help@k15t.com

Another Confluence 8 compatible Scroll app is installed, with Scroll Runtime 3.0.0, but both Scroll Versions and Scroll Platform are using an earlier version than 4.4.0

In this case, you need to update Scroll Versions and Scroll Platform to the latest versions compatible with your Confluence system:

  1. Navigate to Manage apps.

  2. Find Scroll Versions in the list of apps.

  3. Click Update if Scroll Versions uses a version older than 4.4.0.

Scroll Platform is bundled with Scroll Versions and should be updated automatically to the same version as Scroll Versions.

Scroll Versions and Scroll Platform 4.4.0 are installed, but Scroll Runtime is using an earlier version than 3.0.0

In this scenario, you need to update Scroll Runtime to version 3.0.0 or the latest available version:

  1. Navigate to Manage apps.

  2. Find Scroll Versions, Scroll Platform, and Scroll Runtime in the list of apps.

  3. Click Uninstall for all three apps.

  4. Install Scroll Versions again to the latest version compatible with you Confluence system.

Alternative solutions

If none of the causes above apply, please contact our support via help@k15t.com

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