A version does not get synchronized and appears in the troubleshooting section with the category 'Unknown' or 'Incoming Version Error'.


An error happened while Backbone tried to synchronize changes to the version.


Incoming version errors can happen for many reasons. Unfortunately, if you get linked to this page, this incoming version error is being caused by a problem we haven't encountered yet, and we need to investigate further.

Please get in contact with our support team:

  1. Create a support ZIP as described in Analyse & Fix Errors
  2. Contact our support and attach the support ZIP in the ticket