An issue does not get synchronized, and appears in the troubleshooting section with the category The requested board cannot be viewed and the message {"errorMessages":[],"errors":{"rapidViewId":"The requested board cannot be viewed because it either does not exist or you do not have permission to view it."}}


This problem has two possible causes:

  1. The board does not exist
  2. the Backbone synchronization user is not allowed to access the board


Firstly, check if the board exists.